I see you are doing great job and heard about your customer support to be friendly, Are you available 24/7?
Thanks a lot for your nice words.
Regarding Customer Support Ticketing System, we usually reply within 1 minute and maximum by 2 hours during high workload.
Ticketing System is more effective than live chat because we can quickly identify and confirm the client identity, then resolve the issue instantly. However, regarding the availability of Live Chat we provide 24/7 availability.